Introduction: Why RMA Matters for Your Brand
In the global CCTV and smart surveillance industry, your reputation hinges not just on product performance, but also on after-sales service. For OEM and ODM partners, a solid RMA (Return Merchandise Authorization) policy is key to minimizing risk and building long-term trust with end customers.
At SNOSECURE, we understand this deeply. Our RMA framework is specifically crafted for international B2B buyers—distributors, importers, and private label security brands—who demand efficiency, reliability, and transparency.
🔍 Overview of Our RMA Policy
| Aspect | Details |
|---|---|
| Warranty | 24 months from delivery date |
| Defect Threshold | Replacement/credit for batch defects >2% |
| Repair Coverage | Free replacement parts & technical guidance |
| Claim Window | Within warranty period |
| Response Time | Within 48 hours |
| Resolution Time | ≤ 30 working days |
| Shipping | Depends on fault origin (factory vs. user damage) |
We ensure that claims are traceable, fast, and flexible—so you can focus on scaling your business, not fixing problems.
🧭 How It Works: RMA Process Flow
Initiate Request: Contact your SNOSECURE account manager
Submit Proof: Serial number, videos/images, defect description
Tech Review: Our engineers verify the issue within 48h
Approval: We confirm RMA and agree on resolution path
Resolution: Parts, repair kits, or replacements are sent
We always aim to complete the full resolution process within 30 working days, even for international partners.
🔧 What’s Covered?
Our RMA policy applies to a wide range of our security hardware:
Solar-powered 4G security cameras
WiFi surveillance systems
NVR kits and smart doorbells
Modules (IR-CUT, mainboards, antennas, batteries, etc.)
💼 Who Benefits from This Policy?
This policy is tailored for B2B partners:
Security camera importers and brands
E-commerce resellers and system integrators
Smart home electronics distributors
OEM/ODM partners seeking stable after-sales pipelines
🔍 Real-World Scenarios We Handle
Camera modules fail after shipping (IC fault or humidity damage)
Batch of solar cams shows image distortion or IR issues (>2%)
Firmware incompatibility causing login problems in NVR kits
Misaligned sensor modules during overseas installation
We provide detailed evidence reviews, and always offer parts or credit to protect your end-customer relationships.
🤝 Our Commitment: Minimize Risk, Maximize Trust
With over 19 years of factory experience, SNOSECURE is more than a manufacturer—we’re your operational backbone.
✅ Full documentation for every batch
✅ Flexible replacement vs. repair options
✅ Spare parts stock for fast shipping
✅ Support for on-site repairs in your region
You’ll never be left alone to explain product issues—we stand behind every box shipped.
📦 Download Our Full RMA Policy (PDF)
Need to show it to your customers, legal, or operations team?
👉 Return-Materials-Authorization-RMA-Procedure-and-Policy
📞 Let’s Build a Stable Business Together
If you’re looking for a manufacturer who protects your brand after delivery—we’re here for you.
